Archived News - Computers
Watch members are continuing to report cold calls from a company, telling them that their computer is at risk, asking them to turn it on immediately, so that the caller can 'fix' the problem for them, for a fee.
Trading standard's advice is:-
- Do not deal with cold callers.
- Never give personal information over the telephone to cold callers.
- Never give passwords or credit cards and bank details over the telephone to unknown callers.
A resident had two calls yesterday from a security company, claiming to be doing a NHW survey and offering security systems for £1. When the resident identified themself as being a NHW co-ordinator the caller quickly made their excuses and terminated the call.
Any alarm or security systems at such a low cost may well have a heavy monthly monitoring fee and large cancellation costs.
Source: Ringmaster Bedfordshire
It appears that a number of people have received calls from someone claiming to be from the International Routing System. This company does not exist, and the caller is trying to scam you into either installing infected software, or else to give them your credit card details.
Either put the phone down immediately, or else laugh at every statement they make as it is pure fiction.
Central Bedfordshire Council is continuing to restore its IT systems after a major failure overnight on Monday affected many of its routine applications. It is now unlikely many systems will be restored until the middle of next week.
There is some early good news though - staff have managed to ensure that payments that were due to our benefits customers next week will now be made only a day late. Revenues and benefits and ICT staff found a “quick fix” which enabled them to access the necessary database and make these much needed payments. This included calling staff on leave for their assistance - including contacting one enjoying herself at Centre Parcs!
However other payments such as those to businesses and customers of adult social care may be delayed while systems are being restored. If receiving an adult social care payment would cause a customer difficulties they should contact 0300 300 6383.
At present Central Bedfordshire's website remains offline but a temporary site has been set up to keep local people informed of progress on restoring services. This can be accessed at: www.centralbedfordshire.wordpress.com.
Telephone lines into the council's contact centre are also limited and customers should either call staff directly if they have a direct dial number or call the contact centre only in an emergency.
Email has now been restored but a queue of over 25,000 emails, stored since Tuesday, is now being dealt with and the service is intermittent. Customers are asked to call rather than email if at all possible.
Cllr Maurice Jones, Corporate Resources Portfolio Holder, said: “Our main priority is to ensure that our financial systems are restored so that customers, businesses and carers receive the payments they are expecting. Our benefits fix means that some of the most vulnerable people in our community will now get their benefits and rent paid only a day late.
“We are taking this problem very seriously but I want to stress that our IT system has been put together in line with nationally accepted best practice and to have such a major failure is a one in a million event. This is a hardware failure and has not been caused by a computer virus and no personal data has been under threat.”
Central Bedfordshire has set up an online blog to keep the public informed of developments www.centralbedfordshire.wordpress.com.
Source: Central Bedfordshire News Release, 19th February 2010
Update 11.25am: Central Bedfordshire Council has invoked its business continuity plan to ensure it continues providing services to local people following a major IT problem which occurred overnight on Monday, 15 February 2010.
This does mean the council will be operating a restricted service over the phone until early next week and that its website is currently unavailable. Central Bedfordshire Council has an established business continuity plan which has been put into action to restore its IT services, minimise risk to the public and ensure services continue to be delivered.
Overnight Monday the council's IT system experienced a problem which has affected many of its routine applications. We have been working on the issue since then, and will continue to rebuild systems over the coming days.
Local people are being advised not to contact the council by email at all as these cannot currently be opened and only by phone in an emergency until early next week.
Cllr Maurice Jones
Cllr Maurice Jones, Corporate Resources Portfolio Holder, said: “Even though our IT systems are based on nationally recognised best practice, problems can still occur. This is a one in a million problem. This has reduced our ability to service calls through our customer contact centre, stopped us receiving emails and means our website is unavailable. Can I assure people that we are working all hours to get the systems restored and we have a well crafted business continuity plan in place to continue services and protect vulnerable people in these situations.
“It will help us if people could only call us in an emergency until early next week and please note we will not be able to respond to emails at this time.
“We will keep people informed through the local media about developments.”
Update 2.00pm: Central Bedfordshire Council is still experiencing major IT problems so has invoked its business continuity plan to ensure it continues providing services to local people.
As part of this, www.centralbedfordshire.wordpress.com has been created so residents and partners can see key information updates, important emergency numbers and useful websites.
This facility also enables you to sign up to email alerts so you can be notified when new updates have been added on.
We are still advising people not to contact the council by email at all at the moment as these cannot currently be opened and only by phone, on 0300 300 8000, in an emergency until early next week.
Source: Central Bedfordshire News Release, 17th February 2010
With all the coverage recently of people being arrested for WiFi theft, you may be wondering whether someone could be using your wireless internet access without permission.
If you have purchased your wireless device directly from BT or another Internet Service Provider (ISP) in the last few months, chances are that you already have security enabled on your WiFi, and you have already entered the security key delivered with your device.
If you are unsure, and would like a trained professional to come and check and secure your wireless internet device please contact Theo Gray for more information.