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Digital TV Switchover Helpscheme - help is at hand for the over 75's and for those with disability

This article was published in April 2012. Please see Latest News for more recent information.

Switchover Help SchemeBy 18th April 2012 you will need to have converted your TV to digital, or, if it already is digital, you will need to retune it* - in order to continue receiving a television service.

(* Note - Cable and Sky customers are not affected by the switchover)

The BBC-run Switchover Help Scheme can convert one TV to digital for eligible viewers.

You are eligible for the Help Scheme if you are:

  • aged 75 or over, or
  • live in a care home (for six months or more), or
  • receive (or could get) Disability Living Allowance (DLA), or
  • Attendance or Constant Attendance Allowance, or Mobility Supplement, or
  • registered blind or partially sighted

If you are eligible then the Help Scheme will write to you directly. All you need to do is respond to the letter by sending back a completed reply form or telephone for free on 0800 40 85 900. If you receive a letter, please respond even if you don't need any help.

The scheme can provide and install easy to use equipment to switch one TV. It includes an approved installer, aerial upgrade if needed and a 12 month aftercare service, with free helpline. Most people will be asked to pay £40 towards the service but it can be free for those who receive certain income -related benefits.

Do you know someone who needs a helping hand switching to digital TV? Please talk to them and make sure they get the help they are entitled to by telling them about the Switchover Help Scheme.

For further information on the Switchover Help Scheme visit: or call 0800 40 85 900.

Textphone users can call 0800 40 85 936.